What can
we help with?
The studio answers everything. Pick a topic, browse common questions, or write a letter directly.
Quick
answers,
no fuss.
- 01
How do I install an extension?
Open the catalog, choose a specimen, then follow the install link. Each extension lives in the Chrome Web Store.
- 02
Where do I find my account?
Sign in at the top right, then visit the dashboard. Your account, billing, and history live there.
- 03
Are my downloads private?
Yes. Extensions run locally in your browser. Telemetry is anonymous — an instance ID, an event name, a timestamp. No personal data.
- 04
How do I cancel?
From your account dashboard, under Billing. You'll keep access through the end of the billing period.
- 05
Can I get a refund?
Within 7 days of purchase, no questions asked. After that, we'll consider on a case-by-case basis — just write to us.
- 06
An extension stopped working.
Try uninstalling and reinstalling first. If that fails, contact the studio with the extension name and what you were doing — we'll dig in.