What can
we help with?
The studio answers everything. Pick a topic, browse common questions, or write a letter directly.
Quick
answers,
no fuss.
- 01
How do I install an extension?
Open Products, choose an available browser product, then follow the installation link shown on its page.
- 02
What platforms are available?
Browser products are available today. Desktop, mobile, and web products are clearly marked coming soon until they ship.
- 03
Where do I find my account?
Sign in at the top right, then visit the dashboard. Your account, billing, and history live there.
- 04
Are my downloads private?
Browser downloads run locally. Product telemetry uses an anonymous instance ID, event name, and timestamp; it is not used to identify you.
- 05
How do I cancel?
From your account dashboard, under Billing. You'll keep access through the end of the billing period.
- 06
Can I get a refund?
One-time purchases and the first charge of a subscription can be refunded within 30 days of the charge, before meaningful use of the product. Subscription renewals are not refunded — cancel anytime to stop future billing. Refunds are limited to one per product per customer. We reserve the right to refuse future purchases, or suspend or terminate an account without refund, where there is a pattern of refund or chargeback abuse. All requests are reviewed against applicable consumer law and the Merchant of Record's terms.
- 07
An extension stopped working.
Try uninstalling and reinstalling first. If that fails, contact the studio with the extension name and what you were doing — we'll dig in.